GENERALS TERMS OF SALE

Groups and Seminars:

Valid for booking of more than 15 people

ARTICLE 1: APPLICATION OF THE GENERAL TERMS OF SALE

The following conditions apply to any reservation for all the rooms at the hotel Le Lac/Hotel Beau Site /Hotel De La Poste in Malbuisson for groups of more than 15 people. Any reservation implies necessarily the total acceptance of your share of these generals terms of sale.

ARTICLE 2: OFFER

According to the use, the rooms are available from 4 p.m. and must be released at 11.30a.m at the latest. The one night additional invoicing can result from the non-observance of this limiting starting hour. If your arrival is envisaged after 9 p.m., we highly advise you to call the hotel in order to inform it of your approximate arrival and the schedule of taking possession of the room.

ARTICLE 3: RESERVATION AND GUARANTEED

Any reservation must be confirmed in writing (e-mail, fax or mail). Any reservation for a group of more than 15 people must be guaranteed with a deposit according to the following conditions:

- More than 60 days before arrival: a deposit of 30% of the estimated cost of the booking will be asked. Only the payment of the deposit can guaranty the booking.

-Between 60 day to 30 days before arrival: a deposit of 60% of the estimated cost of the booking will be asked. Only the payment of the deposit can guaranty the booking.

If the booking was made 60 days before arrival with a deposit of 30%, we will ask you for another deposit of 30% to have a deposit of a total of 60% of the estimated cost of the booking.

-If you book within 30days before arrival: a deposit of 90% of the provisional cost of the booking will be asked. Only the payment of the deposit can guaranty the booking.

If the booking was made 30 days before arrival with a deposit of 60%, we will ask you for another deposit of 30% to have a deposit of a total of 90% of the estimated cost of the booking.

ARTICLE 4: TOTAL AND PARTIAL CANCELLATION

You may cancel your holiday at any time providing you notify the hotel in writing. The following charges will be levied on any cancellation (to cover the operating loss)

-From 90 to 60 days before arrival: we will keep your 30% of deposit.

-From 60 to 30 days before arrival: we will keep your 60% of deposit.

-From 30 days to arrival: we will keep your 90% of deposit.

Any cancellation during your stay or curtailed stay will involve the invoicing of 90% of the provisional cost of the booking.

Please take your cancellation insurance with your insurer.

INDIVIDUALS GENERALS TERMS OF SALE

Valid for booking of less than 15 people

ARTICLE 1: APPLICATION OF THE GENERAL TERMS OF SALE

The following conditions apply to any reservation for all the rooms at the hotel Le Lac/Hotel Beau Site /Hotel De La Poste in Malbuisson. Any reservation implies necessarily the total acceptance of your share of these generals terms of sale.

ARTICLE 2: OFFER

According to the use, the rooms are available from 4 p.m. and must be released at 11.30a.m at the latest. The one night additional invoicing can result from the non-observance of this limiting starting hour. If your arrival is envisaged after 9 p.m., we highly advise you to call the hotel in order to inform it of your approximate arrival and the schedule of taking possession of the room.

ARTICLE 3: RESERVATION AND GUARANTEED

Any reservation must be confirmed in writing (e-mail, fax or mail). Any reservation must be guaranteed with a credit card for the full amount of the stay (communication of the name of the holder, number of the card, expiration date, number security of 3 digits); or a deposit of 30% of the total of the stay and bought services by bank check, transfer, or any other means. The bank charges for the regulation of the down payments by a bank check, transfer, taking away or other will be the total responsibility of the customer. The accepted credit cards are: AIMED, Eurocard-MasterCard-Visa.

ARTICLE 4: TOTAL AND PARTIAL CANCELLATION

Toute annulation totale ou partielle d’une réservation ou sa modification doit être signifiée par écrit de la part du client. Le Complexe Le Lac et ses hôtels se réserve le droit d’annuler la demande de modification ou d’annulation et d’appliquer des pénalités. Pour un tarif standard, en cas d’annulation moins de 48 heures avant l’arrivée, le paiement de l’intégralité du séjour vous sera débité. Pour un tarif préférentiel (Non annulable non remboursable ou Early booking), la réservation ne peut pas être modifiée ou annulée. La somme versée est conservée comme dédommagement. Pour tout séjour écourté signalé pendant le séjour, le séjour est dû dans son intégralité incluant les prestations achetées (demi-pension, pension, …).  L’hotel se réserve le droit d’annuler ou refuser toute réservation d’un client avec lequel il existerait un litige relatif au règlement d’une réservation antérieure.

Any full or partial cancellation of a booking or its modification must be confirmed in writing by the client. The “Complexe Le Lac” reserves the right to cancel the modification or cancellation and applies penalties.

- For a no cancellable or no refundable price the booking cannot be modified or canceled. The amount paid will be retained as compensation.

- Cancellation of a standard price until 48h before the date of arrival. Pass this time or in case of non-show at the hotel, the amount of the total cost of the stay will be charge.

- Any cancellation of stay in progress, or curtailed stay, will involve the invoicing of a night including the bought services (half-board, pension...)

The hotel reserves the right to cancel or refuse any reservation from a client with whom there is a dispute regarding the payment of a previous reservation.

ARTICLE 5: PAYMENT

All our prices are nets. The regulation of the invoice must be carried out with reception of this one. Failing this, any unpaid sum within the time limit is productive of a post maturity interest rate equal to once and half legal interest rate into force to the expiration date. Discount rate: 0%.

The invoice must be checked before the departure of the establishment. No claim will be taken into account later on. Finally if an incident were to occur involving the degradation of the buildings or equipment, the customer commits himself to regulate repairs and/or contacting his insurance of civil responsibility.

ARTICLE 6: RESPONSABILITIES

The hotel declines all responsibility in case of theft, loss or damage to guests' belongings during their stay. Dogs are allowed in the hotel with a supply of 15€ per day. Cats are not allowed. Damage caused by animals left unattended in the room or in the common areas may result in additional charges.

The management reserves the right to charge extra for any missing bath towels, bathrobes, kitchen accessories, etc. at the time of departure.

ARTICLE 7: SMOCKING

The hotel is entirely non-smoking. It is possible to smoke outside on your terraces or balconies, in respect of other guests. Do not throw cigarette ends in the lawns to prevent fires. Ashtrays are available at the reception.

ARTICLE 8: SWIMMING POOL

The client undertakes to respect the internal rules for the use of the establishment's services and use by minors is under the full responsibility of the parents or a legal representative.